SHIPPING POLICY
Once an order has been received it is usually shipped within 1-2 business days. I work alone so if I am busy this time may increase: but I will keep you fully informed of timings.
Once your purchase is ready to be shipped it is wrapped in acid-free tissue paper and packaged in a padded envelope or wrapping paper before posting. Individual postage costs vary and are found on each listing.
​
Buyers not in the UK are responsible for any customs and import taxes and I am not responsible for delays due to any postal systems around the world.
​
​
​
​
​
​
​
​
​
​
​
​
​
RETURN & EXCHANGE POLICY
I accept returns and exchanges: contact me within 14 days of delivery if you wish to return an item, then return it in its original condition. I will refund your money plus the original postage within 30 days of the date of delivery. The buyer is responsible for paying the return postage and I also recommend getting proof of postage. If the item is not in its original condition, the buyer is responsible for any loss in value. A partial refund or no refund may be appropriate: this is at my discretion.
Because of the nature of these items, unless they are damaged or defective, I cannot accept returns for custom or personalised orders.
I don't accept cancellations, but please contact me if you have a problem with your order.
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
