SHIPPING POLICY

 

Once an order has been received it is usually shipped within 1-2 business days. I work alone so if I am busy this time may increase: but I will keep you fully informed of timings.

 

Once your purchase is ready to be shipped it is wrapped in acid-free tissue paper and packaged in a padded envelope or wrapping paper before posting. Individual postage costs vary and are found on each listing. 

Buyers not in the UK are responsible for any customs and import taxes and I am not responsible for delays due to any postal systems around the world.

 

RETURN & EXCHANGE POLICY

I accept returns and exchanges: contact me within 14 days of delivery if you wish to return an item, then return it in its original condition. I will refund your money plus the original postage within 30 days of the date of delivery. The buyer is responsible for paying the return postage and I also recommend getting proof of postage. If the item is not in its original condition, the buyer is responsible for any loss in value. A partial refund or no refund may be appropriate: this is at my discretion.

 

Because of the nature of these items, unless they are damaged or defective, I cannot accept returns for custom or personalised orders.

 

I don't accept cancellations, but please contact me if you have a problem with your order.